In light of COVID-19, we are focusing all efforts on helping retailers navigate this crisis.

While we have temporarily switched gears, please rest assured that activities related to the Excellence in Retailing Awards. We will reassess the situation in late April and advise you of the adjusted timelines.

Stay on top of the COVID-19 developments by regularly visiting RCC's COVID-19 update page.

The Talent Development Award recognizes a retailer with a successful talent development program that focusses on skills development, performance improvement, employee engagement, improved workplace culture, operations, store support, logistics, and individuals & teams. The entry must demonstrate a comprehensive program for any business unit or function within the organization with a goal to improve skills, performance, engagement, culture, operations, customer experience and/or financial results.

Content Requirements for Case Study:

Introduction (100 Words)

Please include the following in your response:

  • Name of retailer
  • Name of talent development program
  • Name of agency used in developing the program (if applicable)
  • Summary of the program

Needs and Objectives (300-500 Words) - 20%

Please include the following in your response:

  • The need to improve your store’s talent development program
  • The stakeholders involved
  • The objectives or purpose of the initiative

Program Details & Results (600-1000 Words) - 70%

Please include the following in your response:

  • Outline the creative execution of the initiative from concept to completion
  • Substantiate that the program showed significant results in improving morale, customer service, improvement in sales, brand image, and the overall shopping experience
  • Explain the collaboration of both internal and external stakeholders.  Describe the impact the initiative had on all stakeholders (e.g. internal team collaboration, improved supplier relations).
  • Outline the resources, budget and timelines assigned to the initiative.  Explain how these resources were effectively used, budget targets were maintained and timelines achieved.
  • Describe how the initiative was to be evaluated and if the plan met the assessed needs, if all components were delivered and if the overall objectives were achieved.
  • Discuss the success of the initiative including applicable measurements.
  • Elaborate on any other elements that you would like to highlight about the initiative

Supporting Evidence: Judged- 10%

Provide creative examples with descriptions (e.g. Images, employee feedback etc.)

Formatting Requirements for Case Study:

  1. Title Page
    (Must include Award Category, Name of Company and Title of Submission)
  2. Table of Contents
  3. Content Pages
    • Introduction
    • Needs and Objectives
    • Program Details & Results
  4. Appendices (if applicable) and Supporting Evidence with description